About Woodfield Mall (2024)

CONTACT US

By Car

From Milwaukee and North...
South on Interstate 94 to Interstate 294. Remain on Interstate 294 southbound to Interstate 90, then west on Interstate 90 to Illinois 53, then south to Woodfield Road.

From Joliet and South...
North on Interstate 294 to Interstate 290. West on I-290 to Illinois/Higgins Road Exit. Remain on Frontage Road to Woodfield Road, then turn left on Woodfield Road.

From O'Hare Airport and East...
West on Interstate 90 to Illinois 53. Exit south on Illinois 53 to Woodfield Road.

From Rockford and West...
I-90 (Northwest Toll Road) eastbound to Illinois 53. Exit south on Illinois 53 to Woodfield Road.

From Southwest Suburbs...
North on Interstate 355 to Interstate 290. West on I-290 to Illinois 72/Higgins Road Exit. Remain on Frontage Road to Woodfield Road, then turn left on Woodfield Road.

By Trolley

The Woodfield Trolleymakes stops throughout Schaumburg every 30 minutes.Pick up and drop off for theTrolley at Woodfield Mall is located atDoor 1 (Lower Level JCPenney, next to Subway).Hours of operation vary by season. Please see the Schaumburg Trolley website for complete details

By Bus

Pace Busbus stop is located at Door 1 (Lower Level JCPenney, next to Subway). Routes 208, 554, 606, 696, 757, 905, and 608 all make stops at Woodfield Mall daily!

By Limousine

Windy City Limosoffers shared ride airport transfers, private car trips, group events and corporate outings, weddings, or just special nights out. Offering sedans to motor coaches and everything between, Windy City Limousine offers any service you need.

By Train

Flexible schedules and convenient connections make Metra, the Chicago area's commuter rail system, great for family travel to recreation and fun. Stations near Woodfield Mall are located in Roselle, Arlington Heights, and Arlington Park.

Accessible Entrance

For your convenience, all main mall entrances have automatic doors for handicapped accessability.

View on Map

Accessible Parking

For your convenience, handicapped accessible parking is available in the following locations:

Parking Lot A

Parking Lot C

Parking Lot E

Parking Lot F

Parking Lot H

Parking Lot J

Parking Lot K

Parking Lot L

Parking Lot N

View on Map

AED (Automatic External Defibrillator)

AEDs(Automatic External Defibrilators)are available for use by the Woodfield Mall Security Team in the following locations:

Lower Level Grand Court

Upper Level Dining Pavilion near Enterrium

Upper Level JCPenney Wing near the Management Office

In case of an emergency, please call Woodfield Mall Security at (847) 330-1515.

View on Map

ATM

For your convenience, ATMs can be found in the following locations:

Upper Level Grand Court near Auntie Anne's

Lower Level Grand Court near Wetzel's Pretzels

Entrance 4 (Upper Level Dining Pavilion Wing)

Entrance 5 (Lower Level Dining Pavilion Wing)

Entrance 6 (Upper Level JCPenney Wing)

View on Map

Baby Changing Station

Baby Changing Stations are available for your convenience in the Family Restrooms located in:

Upper Level JCPenney Wing near the Management Office

Upper Level Nordstrom Wing near Aveda

Upper Level in the Dining Pavilion

Lower Level Grand Court near Macy's

View on Map

Bike Racks

For your convenience, bike racks are located in the following locations:

Entrance 1 between JCPenney and Nordstrom

Entrance 5 between Macy's and Parking Garage

Entrance 6 between JCPenney and Macy's

Bus Stop

The Pace Bus stop is located at Entrance 1 between JCPenney and Nordstrom. Routes 208, 554, 697, & 905 all make stops at Woodfield Mall daily.

View on Map

Children's Play Area

Visit the Children's Play Park in Grand Court near Macy's

Monday - Thursday 10:00am - 7:00pm

Friday - Saturday - 10:00am - 7:00pm

Sunday - 11:00am - 6:00pm

Please note the Play Park is closed for cleaning daily at 2:30 pm.

Coca-Cola Vending

Coca-Cola Vending Machines are located throughout Woodfield Mall to quench your thirst. Find a machine in the following locations:

Upper Level JCPenney Wing, Management Office Hallway

Under the JCPenney Escalator

Under the Dining Pavilion Escalator

Lower Level Grand Court near Wetzel's Pretzels

Lower Level Grand Court near Champs Sports

Lower Level Grand Court near Macy's

Lower Level Nordstrom Wing near Bath & Body Works

Entrance 2 (Lower Level Nordstrom Wing)

Entrance 3 (Upper Level Nordstrom Wing)

Entrance 4 (Upper Level Dining Pavilion Wing)

Entrance 6 (Upper Level JCPenney Wing)

Entrance 7 (Upper Level & Lower Level Nordstrom Wing)

View on Map

Curbside Pickup

Woodfield mall offers Curbside pickup which allows you to shop your favorite retailers without going inside to pick up your items. Instead, they will bring them to you at three convenient curbside locations. There are three designated pickup areas:

Area A - Located by Entrance 2 between Nordstrom and JCPenney

Area B - Located by Entrance 6 between Macy's and JCPenney

Area C - Located by Entrance 4 between Improv Comedy Club and Texas de Brazil

View on Map

Directories (Mall Map)

For your convenience, directories are located in the following locations:

Lower Level JCPenney Wing near Velocity Esports

Lower Level Grand Court near the Starbucks Kiosk

Lower Level Grand Court near Crocs

Lower Level Grand Court outside Macy's

Lower Level Nordstrom Wing near Purple

Lower Level Dining Pavilion Wing near Aeropostale

Lower Level Dining Pavilion Wing near Ms. Fields/TCBY

Upper Level Grand Court near Coach

Upper Level Granda Court between Amorino Gelato and Sephora

Upper Level Nordstrom Wing near Warby Parker

Upper Level Nordstrom Wing near Anthropologie

Upper Level Dining Pavilion Wing near Carter's

Drinking Fountain

For a quick refreshment, drinking fountains can be found in the following locations:

Upper Level JCPenney Wing, down the restrooms hallway

Upper Level Dining Pavilion, near the bathrooms

Upper Level Nordstrom Wing, Entrance 7

Lower Level Nordstrom Wing, Entrance 7

Lower Level Nordstrom Wing, down the bathroom hallway by Bath & Body Works

Elevators

For your convenience, elevators can be found in the following locations:

Lower Level JCPenney Wing next to Subway

Lower Level Grand Court near the Children's Play Park

Lower Level Grand Court near Clarks

Lower Level Grand Court near Rogers & Hollands

Lower Level Dining Pavilion Wing near Yu Kids Island

Lower Level Nordstrom Wing across from Radio Flyer

Upper Level Nordstrom Wing near Aveda

Upper Level Dining Pavilion near Primark

Upper Level Grand Court near Michael Kors

Upper Level Grand Court near Zales

Upper Level Grand Court near Coach

Upper Level JCPenney Wing, down the Management Office hallway

Enhanced Cellular Connectivity

This property features enhanced cellular connectivity that improves the signal strength and brings the cell phone tower inside of the mall.

Entertainment

Guests can enjoy soft seating while taking advantage of the mobile device charging station and large TV screens in the following locations:

Upper Level Dining Pavilion Wing in the back of the Dining Pavilion

Lower Level Nordstrom Wing, under the escalator

View on Map

Escalators

For your convenience, escalators can be found in:

The JCPenney Wing near Chicago Locker Room

Grand Court near Auntie Anne's

The Dining Pavilion near Stan's Donuts & Coffee

The Nordstrom Wing near Anthropologie

EV (Electric Vehicle) Charging Stations

EV charging stations are designated for electeric vehicles, and are located in parking lot N between JCPenney and Nordstrom.

View on Map

Evacuation Route

In case of emergency, please follow the "EXIT" signs throughout the mall to evacuate safely.

Express Parking

Need to run into Woodfield Mall? Now you can use the designated "thirty-minute" express parking spots. Look for the bright yellow signs to pick up merchandise or take-out from your favorite restaurant. Find an express parking spot in the following locations:

Parking Lot N between Nordstrom and JCPenney

Parking Lot K between the Improv Comedy Club and Texas De Brazil

Parking Lot C between JCPenney and Macy's

View on Map

Family Restrooms

Family Restrooms are available in the following locations:

Upper Level of the JCPenney Wing near the Management Office

Upper Level of the Nordstrom Wing near Aveda

Upper Level in the Dining Pavilion

Lower Level Grand Court next to Macy's

View on Map

Food Court

Visit our modern Dining Pavilion for a variety of favorite and unique food choices such as Chipotle, Falafill East Mediteranean Kitchen, Charleys Philly Steaks, Ahi Poke, Pho Cafe, Popeyes, Wok-A-Holic, I Heart Mac & Cheese, Burger King, Suki Hana, Blaze Pizza, Tapville Social, Chill Bubble Tea, and Stan's Donuts + Coffee. Located on the Upper Level in the Dining Pavilion Wing near Build-A-Bear Workshop.

Handicapped Accessible Restrooms

Handicap accessible restrooms are available at all restroom locations within the mall.

Restrooms are available in

Lower Level JCPenney Wing next to Subway

Upper Level JCPenney Wing near the Management Office

Lower Level Nordstrom Wing next to Bath & Body Works

Upper Level Nordstrom Wing next to Aveda

Lower Level Grand Court next to Macy's

Upper Level in the Dining Pavilion

View on Map

Lost and Found

Lost and Found services are available at the Management Office. The Mall Management Office is located in the Upper Level JCPenney Wing across from The Cheesecake Factory. The Management Office is open Monday-Friday, from 8:30am-5:00pm.

For Lost and Found inquiries please call (847) 330-0220.

View on Map

Mailboxes

Mailboxes can be found by Entrance 1 between JCPenney and Nordstrom.

Mall Walking

Woodfield Mall wants to welcome you to walk the mall. Enjoy walking at your own pace in an enclosed climate-controlled environment. Mall walkers are welcome to come Monday - Thursday 8:00am to 8:00pm, Friday - Saturday 8:00am to 9:00pm, and Sunday 9:00am to 6:00pm. We recommend entering through Entrance 1 (Lower Level between JCPenney and Nordstrom).

Management Office

If you have questions regarding leasing, directions, store information, renting a wheelchair, lost and found, or would like to make a comment please visit our Mall Management Office located in the Upper Level JCPenney Wing across from The Cheesecake Factory. The Management Office is open Monday-Friday, from 8:30am-5:00pm.

For additional assistance, please contact our Security line at (847) 330-1515

Mobile Device Charging Stations

Conveniently located, Device Charging Stations allow visitors to charge their phones, tablets, and other communication devices. The Charging Station features comfortable seating and is the perfect spot to rest and recharge!

Device Charging Stations can be found in the following locations:

Near the soft seating in Lower Level JCPenney

Lower Level Nordstrom

Lower Level Nordstrom Wing by the Woodfield Mall Timeline

Upper Level Grand Court between Amorino Gelato and Sephora

Mobile Shopper Club™

Sign up for the Mobile Shopper Club at the Management Office to get the latest about sales, news and events from Woodfield Mall!

View on Map

Motorcoach Dropoff

Motor coaches can drop off passengers at Entrance 1 which is located Lower Level between JCPenney and Nordstrom. Motor coach parking is also available in parking lot G.

View on Map

Nursing Mothers Lounge

Woodfield Mall has three Nursing Mothers Lounge located around the mall for your convenience. Nursing Mothers Lounges are available in the following locations:

Upper Level of the JCPenney Wing near the Management Office

Upper Level of the Nordstrom Wing near Aveda

Upper Level in the Dining Pavilion

View on Map

Parking

Woodfield Mall offers guests over 10,000 parking spaces and 6 convenient main mall entrances. Handicapped spaces are available near all major mall entrances. Any customers needing special assistance are encouraged to contact the mall Management Office at (847) 330-0220.

View on Map

Pay Phone

Make outgoing calls with the pay phone located near Entrance 1 (Lower Level JCPenney Wing)

Free Call Options: daily prayer, Social Security, need a credit card, Wells Fargo, need a job, EBT card services, Chase Bank, & Bank of America.

Paid Call Options: 2 minutes for $1.00 world wide or 2 minutes for $0.50 local.

Machine accepts Nickels, Dimes, and Quarters.

Public Transportation

Transportation information, including PACE bus schedules and taxi companies, is available at the Management Office. PACE routs 208, 554, 697, & 905 stop at Woodfield Mall at Entrance 1 on the Lower Level between JCPenney and Nordstrom.

View on Map

Recycle

Woodfield Mall is an eco- friendly shopping center that has recycling cans throughout the mall for guests to recycle.

Restaurant Pickup Parking

Restaurant TO-Go parking is located in parking lot K outside of Entrance 4 between Texas De Brazil and P.F. Changs.

Restrooms

Restrooms are conveniently located throughout Woodfield Mall. Restrooms are available in

Lower Level JCPenney Wing next to Subway

Upper Level JCPenney Wing near the Management Office

Lower Level Nordstrom Wing next to Bath & Body Works

Upper Level Nordstrom Wing next to Aveda

Lower Level Grand Court next to Macy's

Upper Level Dining Pavilion Wing in the Dining Pavilion

View on Map

Retailer Gift Cards

A variety of Retailer Gift Cards are available for sale at the Management Office. They can be found on the gift card towers located on the Upper Level JCPenney Wing near Eddie Bauer and Lower Level JCPenney Wing near Rally House. There no fees with the purchase of Retailer Gift Cards. See cardholder agreement for complete terms and conditions.

The Management Office is located Upper Level JCPenney Wing across from The Cheesecake Factory. The Management Office is open Monday - Friday, from 8:30am - 5:00pm. For any questions or concerns please call us at (847) 330 - 0220.

View on Map

Ride-Sharing Pick-Up & Drop-Off Zone

Ride-sharing pick-up and drop-off zones are located at Entrance 1 between JCPenney and Nordstrom.

View on Map

Security & Police Substation

The goal of Woodfield Mall Security Department is to maintain a safe and pleasant shopping environment for our visitors and tenants. Some of the ways security is working for you:
Year-round vehicle patrols in the parking lot
Year-round foot patrols throughout the mall
Vehicle jump starts
Assist in locating lost vehicles
Assist in locating lost loved ones
Escort visitors and tenants anytime upon request
Plus, all Woodfield Mall Security Officers are trained in CPR and basic first aid

Woodfield Mall's Security office is located on the Upper Level JCPenney Wing across from The Cheesecake Factory. Should you need security or police assistance, please call 847-330-1515.

View on Map

Shopper Assistance

Mall Information: Please visit the Management Office to purchase gift cards, rent wheelchairs, visit lost & found, and obtain general directions/mall information during your visit. The Management Office is located in the Upper Level JCPenney Wing across from The Cheesecake Factory. For more information call the shopping line at (847) 330-1537.

Restrooms: For your convenience, restrooms can be located throughout the mall. You can find them in the following locations:

Lower Level JCPenney Wing next to Subway

Upper Level JCPenney Wing down the management hallway

Lower Level Nordstrom Wing next to Bath & Body Works

Upper Level Nordstrom Wing next to Aveda

Lower Level Grand Court next to Macys

Upper Level Dining Pavilion Wing in the Dining Pavilion

View on Map

Shopping Bags

Shopping bags are available at the Management Office for a $1 donation to the Simon Youth Foundation.

View on Map

Simon Giftcard®

Give the gift of shopping with a Simon Giftcard, available at Management Office in denominations ranging from $20 to $500. There are no fees after purchase and the funds do not expire. The Simon Giftcard can be used anywhere Visa or American Express are accepted. See cardholder agreement for complete terms and conditions.

The Management Office is located Upper Level JCPenney Wing across from The Cheesecake Factory. The Management Office is open Monday - Friday from 8:30am - 5:00pm. For any questions or concerns please call us at (847) 330-0220.

View on Map

Simon Guest Services

The Guest Service Booth is currently closed.

Please visit the Management Office to purchase gift cards, rent wheelchairs, and obtain general directions/mall information during your visit. The Management Office is located in the Upper Levvel JCPenney Wing across from The Cheesecake Factory. For more information call the shopping line at (847) 330-1537.

View on Map

Simon Mobile App

The Simon Mobile App can help you find your favorite stores, dining and entertainment options at the Simon shopping center nearest you. You'll also be able to check out the latest deals, news and events available at your favorite center right from your smartphone or tablet. And there are many more features designed to enhance your shopping experience including mall maps, gift card balance check and more. Download the free app from your favorite app store.

Soft Seating

Enjoy a break between your shopping and dining stops. Relax and re-fuel at the soft seating lounges conveniently located throughout the mall. Soft Seating is available in:

Upper Level Nordstrom Wing near Timberland

Upper Level Nordstrom Wing near Nordstrom

Upper Level JCPenney Wing near JCPenney

Upper Level Dining Pavilion Wing near Primark

Lower Level Grand Court near Champs Sports

Lower Level Grand Court

Lower Level Nordstrom Wing near Radio Flyer

Lower Level Grand Court near the Children's Play Area

Lower Level JCPenney Wing near RUE 21

Lower Level JCPenney Wing near Francesca's

StormReady

All Simon Malls, Mills and Premium Outlets in the U.S. have achieved the national 'StormReady' designation by the National Weather Service. This designation recognizes Simon centers' preparedness to handle all types of severe and potentially life-threatening weather situations.

Strollers

Strollers are available at 3 locations in the mall:

Entrance 1 Lower Level near Subway

Entrance 5 Lower Level near Asha Salon Spa

Entrance 4 Upper Level near P.F. Chang’s China Bistro

There is a $10 fee to rent strollers with a $1.00 refund.

View on Map

SYF Coin Wishing Wells

The SYF Coin Wishing Wells bring in funds for Simon Youth Foundation (SYF) programs. The SYF helps provide economical, educational and career development opportunities to local youth. All of the proceeds collected from the SYF Coin Wishing Well go to the Simon Youth Foundation.

The SYF Coin Wishing Wells are conveniently located in the Lower Level Dining Pavilion Wing near the escalator, Lower Level Grand Court, and Upper Level Dining Pavilion Wing near Stan's Donuts.

View on Map

Valet Parking

Your health and safety is our priority, so per our Health Shopper Guidelines, this amenity or service is temporarily closed.

Valet Parking is available at Entrance 4 on weekends only.

View on Map

Vending

Vending Machines are located throughout the mall to help you get re-energized. They can be found in the following locations:

Upper Level JCPenney Wing, down the Management Office hallway

Lower Level Nordstrom Wing, down the restroom hallway by Bath & Body Works

Wheelchairs (Complimentary)

Wheelchairs are available at the Management Office located on the Upper Level JCPenney across from The Cheesecake Factory. A photo ID is required to rent a wheelchair.

The Management Office is open Monday - Friday from 8:30am - 5:00pm. If in need of a wheelchair on weekends or outside of office hours, please call security at (847) 330-1515.

View on Map

Wireless (Wi-Fi) Internet

We offer free wireless internet to our shoppers at this Simon shopping center. Any shopper with a Wi-Fi enabled laptop, tablet or smartphone can easily log onto the Wi-Fi network. All shoppers have to do is open their web browser or select "#Free Simon Wi-Fi" (the SSID name) from their available list of wireless networks to get to the Simon Malls Wi-Fi landing page. All shoppers that choose to use the Wi-Fi network at this mall must agree to Simon Wi-Fi Terms & Conditions of Use prior to using this free service.