The map below depicts the most recent cities in the United States where Google Fiber users have reported problems and outages. If you are experiencing problems with Google Fiber, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Fiber users affected:
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Google Fiber offer broadband internet using fiber-optic gigabit communication. Google Fiber is available in select areas. Google Fiber also offers television and online storage.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| San Antonio, TX | 42 |
| Austin, TX | 38 |
| Charlotte, NC | 25 |
| Kansas City, MO | 22 |
| Salt Lake City, UT | 21 |
| Dallas, TX | 15 |
| Houston, TX | 9 |
| Denver, CO | 9 |
| Chicago, IL | 7 |
| Fresno, CA | 6 |
| Seattle, WA | 6 |
| Sacramento, CA | 6 |
| Tulsa, OK | 6 |
| Pflugerville, TX | 5 |
| Portland, OR | 5 |
| Atlanta, GA | 5 |
| Los Angeles, CA | 4 |
| Kansas City, KS | 4 |
| Birmingham, AL | 4 |
| Raleigh, NC | 4 |
| Independence, MO | 4 |
| Lenexa, KS | 3 |
| Miami, FL | 3 |
| West Valley City, UT | 3 |
| Sandy, UT | 3 |
| Overland Park, KS | 3 |
| Olathe, KS | 3 |
| New York City, NY | 3 |
| Nashville, TN | 2 |
| Provo, UT | 2 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Google Fiber Issues Reports
Latest outage, problems and issue reports in social media:
No Beer (@badthrowcam) reported @ATT @Avoristrib Had google fiber for 6 years. No outages. Switched to att, had less than a month, internet went out yesterday at 2pm. Now 9am. 21 ******* hours and counting. After they fix this garbage it’s their last outage. Next time going back to google.
- Boogie (@ChiefsBoogie) reported
Google fiber service is unmatched lol they pull up like they don’t be having nothing else to do lol
- Zach is still hungry 🎵 (@zhmeyer) reported
@googlefiber @googlefiberhelp Installed your service last Friday. It's been only 6 days & we lost internet. We did unplug/plug back in & reset Fiberjack, nothing worked. Now we need to wait 1.5 days for someone to come & fix the issue. Thought you were better #wfhdoomed
- Pioneers (@PioneersGG) reported
@SoulSnipe_ @Xfinity @googlefiber help this man 😔
- Cole (@colecisne) reported
@stujohnsen This is how I am now...Anxiously awaiting Google Fiber to arrive...but honestly Xfinity hasn't been that bad at all.
- Joey Alberto (@LebronNotASport) reported
@googlefiber random service outage in Nashville area in the middle of the work day. 6 hours estimated downtime? are you going to compensate me for the vacation day I will have to take? horrible.
- Rainjuh (@TheRainjuh) reported
@googlefiber there’s been an outage since 3:30 am and it’s now 11:50 🤨
- BGeezus (@BGeezus3) reported
@ilyasu @dane @dane how are you able to avoid the rollout issues that plagued Google Fiber? (Digging in neighborhoods to replace copper cables with fiber, city permits, etc.)I think all of America wants these speeds but haven’t seen anyone overcome the infrastructure hurdle
- SheSpeaksHerMind (@SheSpeaksHerMi4) reported
Sigh, Google fiber outage when I'm finishing up taxes. Thankfully I have downloaded what I need to do schedule C. #nointernet
- kin💕 (@__kinshasa) reported
spectrum making me wanna get google fiber cause wtf man
- UNCLE FESTR (@TheUncleFestr) reported
@KSeaboldt I have Google fiber and they were taking away TV service anyway, but I didn’t sign up for YouTube TV because of no Royals games. I myself have been pretty happy with DIRECTV stream though. I’d have to go back and see what I’m getting charged, but I’m pretty sure it’s like $90.
- Jose R (@joseram42318) reported
@googlefiber has got to have the worst support service I’ve ever seen
- Sky... 2! 🏳️⚧️ (@Taco_Night_) reported
Today's not been going well:)) internet problems the past few days. Google fiber refuses to fix it or just doesn't know how. Pipes have been loud and weird so I have to take cold low pressure showers cuz I'm afraid it's gonna explode the noises it makes. Icky bug almost got me..
- Rocco C (@RoccoC39714403) reported
@SABizJournal If I don't get service up and running soon I might just pay you guys a visit. So much for Google Fiber providing better service.
- Geriatric Millennial who's fallen and can't get up (@phantom_cruiser) reported
@googlefiber Ok, but that doesn't answer my question. They have run the underground fiber to the home line to EVERY house in the area EXCEPT mine. They literally stopped at my house from every direction. I have pictures. Why am I being singled out to not have service?
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